Return & Refund

30 DAY PRODUCT GUARANTEE(Except for the items/situations described above)

If you are not satisfied with the item you received and would like to return it, you may submit a return request to us as follows: 

  1. Within 30 days  of receiving the product contact us with a photo or video explaining the issue.
  2.  We will review the claim and contact you if we need more information.
  3.  If Approved, you may also be asked to return the product.
  4. After receiving the returned item and checking that it do not affect secondary sales, we will refund (the shipping costs except). 
  5. Once the refund process is approved, we will only refund the money to the credit card/account where the payment was originally made. Requests for refunds to other credit cards/accounts for any reason will not be accepted.
  6. Where do I send returns?  Please contact our Customer service at to get the returned address.

How about your products which are not broken but you want to return because you change your mind about the purchase?

It depends on:

  • Your package is on the way. We have to charge the freight for our compensation. Send email to to get more details about the details of this return.(Return address&Expense, etc.)
  • You package is still in our warehouse. We can help you cancel your order without charging any fees.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (usually no more than 5 days)

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.